plus778 Privacy Policy

plus778 ("the Platform," "we," "us," or "our") operates the online gaming platform accessible at https://plus778.app and is committed to protecting the privacy and personal data of all individuals who interact with the platform, including registered members, visitors, and persons whose data is provided to us during the course of account operations.

This Privacy Policy sets out the basis on which plus778 processes personal data, including the types of information collected, the purposes for which it is used, the parties with whom it may be shared, and the rights available to data subjects under the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and related issuances of the National Privacy Commission of the Philippines.

By creating a plus778 account, using the platform, or submitting any personal information to plus778, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not consent, you must not create an account or use the plus778 platform.

For the purposes of the Data Privacy Act of 2012, plus778 is the Personal Information Controller in respect of all personal data processed in connection with the plus778 platform. plus778 determines the purposes and means by which personal data collected through https://plus778.app is processed.

plus778 has designated a Data Privacy Officer (DPO) responsible for overseeing compliance with RA 10173, receiving data subject requests, and liaising with the National Privacy Commission as required. Contact details for the plus778 DPO are set out in Section 14 of this Policy.

plus778 collects the following categories of personal data from its members and platform users. The data collected varies depending on the nature of your interaction with the platform.

plus778 does not collect biometric data beyond liveness check images used solely for identity verification during KYC processing. Liveness check images are processed by our KYC provider and are not retained by plus778 for any other purpose.

plus778 collects personal data through the following channels and methods:

4.1 Direct Submission by You

The primary source of your personal data is information you voluntarily provide when you register an account on plus778, complete the KYC verification process, make a deposit or withdrawal request, contact the plus778 support team, or participate in promotions and surveys conducted by plus778.

4.2 Automated Technical Collection

When you access the plus778 platform, our servers and analytics systems automatically collect certain technical data, including your IP address, device identifiers, browser characteristics, session activity, page interaction data, and error logs. This data is collected through server logs, cookies, and similar tracking technologies as described in Section 8 of this Policy.

4.3 Third-Party Providers

plus778 may receive personal data about you from the following categories of third parties in connection with platform operations:

• Payment processors (GCash, PayMaya, BPI, BDO, Metrobank) — for transaction confirmation and fraud screening.
• KYC and identity verification providers — for age and identity verification in compliance with PAGCOR requirements.
• Anti-money laundering screening services — for compliance with RA 9160 and related AMLC regulations.
• Fraud detection service providers — for identifying suspicious account or transaction patterns.

plus778 processes your personal data only for the purposes described in this Policy. We do not use personal data for automated decision-making that produces legal effects without human oversight, except where required by applicable law.

• Account management: Creating and maintaining your plus778 account, verifying your identity and age, managing account security, and processing account closure or self-exclusion requests.
• Platform delivery: Providing access to games, processing bets, recording game and transaction history, and delivering all gaming services available through the plus778 platform.
• Payments: Processing deposits and withdrawals, verifying payment method ownership, screening transactions for fraud, and maintaining financial records in compliance with Philippine accounting and tax regulations.
• Regulatory compliance: Fulfilling obligations under the Anti-Money Laundering Act (RA 9160), PAGCOR reporting requirements, NPC registration requirements, and any applicable court orders or regulatory directives.
• Responsible gaming: Monitoring gaming patterns to identify indicators of problem gambling and facilitating the use of responsible gaming tools including deposit limits, session controls, and self-exclusion.
• Customer support: Responding to member enquiries, resolving complaints, processing account disputes, and maintaining records of communications for quality assurance.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates to members who have not opted out of such communications. Members may opt out at any time via account settings or by contacting support.
• Platform improvement: Analysing aggregated, anonymised usage data to improve platform performance, game selection, user experience, and technical reliability.
• Security and fraud prevention: Detecting and preventing unauthorised account access, bonus abuse, collusion, and any other fraudulent or prohibited conduct on the platform.

Under the Data Privacy Act of 2012, plus778 processes personal data on the following legal bases:

• Consent (Section 12(a), RA 10173): Where you have provided express consent at the point of data collection, such as consent to receive marketing communications or consent to optional data processing activities beyond core account operations.
• Contractual necessity (Section 12(b), RA 10173): Processing that is necessary for the performance of the contract between you and plus778 — that is, to operate your account, process bets, and deliver the gaming services you have registered to use.
• Legal obligation (Section 12(c), RA 10173): Processing required to comply with legal obligations applicable to plus778, including AML reporting, PAGCOR compliance, tax record-keeping, and NPC obligations.
• Legitimate interests (Section 12(f), RA 10173): Processing for purposes that serve the legitimate interests of plus778 — such as fraud prevention, security monitoring, and platform quality improvement — provided that such interests do not override your fundamental rights and freedoms.

plus778 does not sell, rent, or trade your personal data to third parties for commercial purposes. Personal data is shared only in the following circumstances and only to the extent necessary for the stated purpose:

7.1 Service Providers (Personal Information Processors)

plus778 engages third-party service providers who process personal data on our behalf under written contracts that impose confidentiality and data protection obligations consistent with RA 10173. These include payment processing providers, KYC and AML verification providers, cloud hosting and infrastructure providers, fraud detection services, and customer support platform providers.

7.2 Regulatory and Law Enforcement Disclosure

plus778 may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, the Bureau of Internal Revenue, or any other competent Philippine government authority where disclosure is required by law, court order, or regulatory directive. plus778 will notify affected members of such disclosure where legally permitted to do so.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of the business and assets of plus778, personal data held by the platform may be transferred to the acquiring or successor entity. Members will be notified of any such transfer and of any material changes to data processing practices arising from it, prior to the transfer taking effect.

7.4 Cross-Border Data Transfers

Where plus778 engages service providers whose servers are located outside the Philippines, personal data may be transferred internationally. plus778 ensures that all cross-border transfers are conducted in accordance with Section 21 of RA 10173, including by requiring recipient parties to maintain equivalent data protection standards and by implementing appropriate contractual safeguards.

plus778 uses cookies and similar tracking technologies on its platform. A cookie is a small data file stored on your device by your web browser when you visit a website. plus778 uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the platform to function correctly. They maintain your login session, prevent session hijacking, enforce security controls, and remember your authentication status across pages. These cookies cannot be disabled without impairing platform functionality.
• Functional Cookies: These cookies remember your preferences such as language settings, game display preferences, and notification settings, enabling a more personalised experience on plus778.
• Performance and Analytics Cookies: These cookies collect anonymised or aggregated information about how members use the plus778 platform — including page visit frequency, session duration, and feature interaction — to help us improve the platform. Individual user behaviour is not tracked at the personal level through these cookies.
• Security Cookies: These cookies support fraud detection and account security functions, including device fingerprinting used to identify suspicious login attempts from unrecognised devices.

You may control cookie settings through your browser's built-in privacy controls. Note that disabling strictly necessary cookies will prevent you from logging in to your plus778 account. plus778 does not use third-party advertising cookies or tracking pixels from social media or ad networks.

plus778 implements a range of technical, organisational, and procedural security measures to protect personal data against unauthorised access, disclosure, loss, destruction, or alteration. These measures include, but are not limited to:

• 256-bit TLS/SSL encryption for all data transmitted between your device and the plus778 servers.
• Encryption at rest for sensitive personal data, including identity documents and financial account references, stored in plus778 databases.
• Role-based access controls limiting staff access to personal data to only those with a legitimate operational need.
• Multi-factor authentication requirements for all plus778 administrative system access.
• Regular security assessments, penetration testing, and vulnerability scanning of the plus778 platform infrastructure.
• Audit logging of all access to sensitive personal data, with logs reviewed regularly for anomalous activity.
• Data minimisation practices ensuring that personal data is only collected, stored, and processed to the extent required for stated purposes.
• Staff training on data privacy obligations and security protocols in accordance with NPC guidelines.

plus778 retains personal data for the periods set out below, after which data is securely deleted, anonymised to a standard that makes re-identification technically infeasible, or archived in restricted storage where required by law:

Where a legal hold, regulatory investigation, or court order requires plus778 to preserve personal data beyond the standard retention periods above, data will be maintained until the hold is lifted, following which standard deletion procedures will apply.

Under the Data Privacy Act of 2012, Philippine data subjects have the following rights in relation to their personal data held by plus778. These rights may be exercised by contacting the plus778 Data Privacy Officer as described in Section 14.

plus778 does not knowingly collect personal data from individuals under 21 years of age. The platform is strictly intended for adult players meeting the age threshold required under PAGCOR guidelines for online gaming participation in the Philippines.

plus778 enforces the 21+ age requirement through mandatory KYC identity verification prior to the activation of real-money deposit and withdrawal capabilities. Where plus778 becomes aware that personal data has been collected from an individual below the age of 21 — through account review, fraud detection, or third-party report — the account will be immediately suspended, all data collected from the minor will be deleted within a reasonable period consistent with our legal obligations, and any funds held in the account will be managed in accordance with applicable law.

plus778 reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or platform services. The revised Policy will be published at https://plus778.app/privacy-policy with the updated effective date noted at the top of the document.

Where changes to this Policy are material — meaning they significantly affect the way in which plus778 processes your personal data or the rights available to you — plus778 will notify registered members by email to their registered address at least seven (7) days before the revised Policy takes effect. Your continued use of the plus778 platform after the effective date of any amendment constitutes acceptance of the revised Policy.

If you do not accept the revised Privacy Policy, you must discontinue use of the platform and may request account closure by contacting plus778 support. Pending verified withdrawals will be processed following account closure in the ordinary course.

For all data privacy enquiries, data subject rights requests, complaints, or questions about this Privacy Policy, please contact the plus778 Data Privacy Officer through the following channels:

Members who remain unsatisfied with plus778's response to a privacy complaint may escalate the matter to the National Privacy Commission of the Philippines. The NPC accepts complaints through its online complaints portal at privacy.gov.ph (this URL is for informational reference only and is not an outbound link from this page).